July 6, 2012

CRM Software Market Share for the Middle East:

Marketing Research Company Gartner forecasts that CRM software sales will rise by 19.7 percent in 2008, to $113.8 million, in the Middle East and Africa (MEA) region and that the MEA region will experience a compound annual growth rate (CAGR) of 12.9% from 2007 to 2012.
Gartner also expects software-as-a-service (SAAS) to gain popularity in the Middle East. However, not at the same aggressive rates experienced elsewhere. "In terms of SAAS uptake in North America and parts of Western Europe, that's been very quick and it's been growing quite significantly year on year. However, in the Middle East we expect the uptake to be a little bit slower and follow the trend of continental Europe, places like France and Germany as opposed to places like the UK and Netherlands which have been faster adopters of SAAS."

According to the Annual Middle East Call Centre/CRM conference, CRM adoption among Middle Eastern countries has surpassed 20 percent annual growth and The Middle East Contact Centre market is currently witnessing a 30% growth rate in the number of agent positions.

Source: Gartner Research for Middle East (Dubai).


  1. CRM enables the small business task faster, easier and efficient in building more and more business enterprise. Their goal is to help business transactions and work profile arrange and manage very well.

    Joan @ Small Business CRM

  2. Hi! I have read this post. collection of post is a nice one .........
    SaaS development Eastern Europe

  3. Yes absolutely right your post information is right. CRM ERP Software is changing higher Business sector: CRM software for small business Increase Efficiency of Your Business. Do you want to know more Info about CRM System Modules, Visit now! www.software.scientechworld.com

  4. Though this is a ol report, it stands correct now.

    CRM solutions have the power to make multifold profit


    We provide the CRM implementation solutions at a fraction of cost of what the market asks.

    Sales is the backbone of real estate business and our CRM software solution focuses on that. Our solutions improve the productivity of your marketing, sales, and service departments and empower them to work together.

    It enables the entire organization to deliver consistent, relevant interactions across all channels& touch points and turns your vision of customer-driven growth into reality

    Recording of complete history of every customer interaction will help you to analyse them and identify new business opportunities later.

    Our solutions enable your sales/service team to provide better customer service which increases customers’ satisfaction levels, leading to long-term customer loyalty

    Our 70 lakh mobile and email data base will help your sales/marketing team to spent less time on customer identification, information searching, data processing and analysis, customer request processing and reduces resources required for executing marketing and sales campaigns. This reduces cost savings across entire organization.

    It enables Strategic decision support to management team by identifying the top leads, top sales, top quotes, top trouble tickets and other key performance indicators that helps them to run the business smoothly.

    Your marketing team can close more sales deal now than ever as they have the complete knowledge of customer. Also they can get additional orders from cross-selling and up-selling.

    Your sales team can arrive at better-priced offers – knowing a customer’s current needs, companies are better placed to convince the customer about the advantages of the offer

    Awaiting eagerly for your response to provide a demo

    Arun | Director | www.cloudenvision.com| cloudenvision@gmail.com
    arun@cloudenvision.com |