Marketing
Research Company Gartner forecasts that CRM software sales will rise by 19.7
percent in 2008, to $113.8 million, in the Middle East and Africa (MEA) region
and that the MEA region will experience a compound
annual growth rate (CAGR) of 12.9% from 2007 to 2012.
Gartner also
expects software-as-a-service (SAAS) to gain popularity in the Middle East. However,
not at the same aggressive rates experienced elsewhere. "In terms of SAAS
uptake in North America and parts of Western Europe, that's been very quick and
it's been growing quite significantly year on year. However, in the Middle East
we expect the uptake to be a little bit slower and follow the trend of
continental Europe, places like France and Germany as opposed to places like
the UK and Netherlands which have been faster adopters of SAAS."
According to
the Annual Middle East Call Centre/CRM conference, CRM adoption among Middle
Eastern countries has surpassed 20 percent annual growth and The Middle East
Contact Centre market is currently witnessing a 30% growth rate in the number
of agent positions.
Source: Gartner Research for Middle East (Dubai).
CRM enables the small business task faster, easier and efficient in building more and more business enterprise. Their goal is to help business transactions and work profile arrange and manage very well.
ReplyDeleteJoan @ Small Business CRM
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ReplyDeleteSaaS development Eastern Europe
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https://docs.google.com/presentation/d/1oj28-T60lUhFxqjkIqyDRdzfmFStXQt_hYXEZuGpDoM/edit
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